Refund policy
Updated September 5, 2026
What this covers
This policy covers paid Layometry subscriptions — the Pro and Studio plans purchased on layometry.com. The free Start plan involves no payment, so refunds do not apply to it.
Free first
The Start plan has no time limit and needs no card. We deliberately ask you to test the tool on a real job before paying: the decision to subscribe should rest on your own experience, not on a description on a website.
14 days to change your mind
If a paid plan turns out not to fit, write to us within 14 days of your first payment and we will refund it in full, no reasons required. The rule applies once per account.
Yearly subscriptions
A yearly payment falls under the same 14 days of full refund. After that window, access continues until the end of the paid year and unused months are not refunded; automatic renewal can be cancelled at any time.
Cancelling a subscription
You can cancel in your account settings at any moment. Paid features remain available until the end of the period you already paid for, and no further charges are made. Cancelling is not by itself a refund request.
Incorrect and duplicate charges
A duplicate charge, a payment taken after cancellation, or a charge for a plan you did not choose is refunded in full regardless of timing. Send us the date and amount of the payment.
Extended outages
If paid features were unavailable through our fault for more than 72 consecutive hours, we refund that period or extend the subscription by the same length — your choice.
When a refund is not given
We do not refund periods that ended more than 14 days ago and were used, nor payments where the terms of use were breached: attempts to bypass plan limits, automated abuse of the service, or reselling access.
How to request a refund
Email the maker from the address your account is registered to and include the payment date, the amount, and the transaction ID from your receipt. We reply within 5 business days.
Timing and changes to terms
An approved refund is returned through the same payment method that was charged; funds usually arrive within 5–10 business days depending on your bank. We announce any price change for an active subscription by email at least 30 days in advance, and the period you already paid for is never affected.
Contact
For billing and refund questions, email the maker: